In case you wrongly checked out the products or added the wrong address in Shopee, your question might be how to cancel your order at Shopee. As most of us have done online shopping before, we have probably encountered the problem of the wrong checkout, so we need to know how Shopee cancels orders in Malaysia.
In Shopee’s cancellation policies and whether you receive a refund for canceling orders are discussed in this article.
Can I Cancel My Order on shopee?
If you make a mistake during checkout or if you input the wrong address, you can cancel the order. These tips will help you cancel your Shopee order and what to consider before you do so.
How to cancel a purchase on Shopee?
A Shopee order can be canceled via the Shopee website, PC, or mobile app. It is important to remember that canceling a product on Shopee is different from returning it. You will need to have the order with you when returning an item.
On Mobile Phone
- On an Android or iPhone, open the Shopee app.
- Tap “Me” in the bottom right corner of your account.
- The “My purchases” section will show “Paying” or “Preparing”.
- At the bottom of the screen, tap “Cancel Order” on the order you wish to cancel.
- In “Cancel Order”, choose a reason for cancellation and confirm it.
On the PC:
- Log in to your account at “shopee.com”.
- Click on “My Purchases” by hovering your mouse over your username.
- Click on the “More” button below the amount under “Pending payment” or “In preparation”.
- You can cancel your order by clicking the “Cancel Order” button.
- In “Cancel Order”, choose a reason for cancellation and confirm it.
When can an order be canceled on Shopee?
There are only two situations in which you can cancel an order on Shopee:
- You can cancel a purchase on Shopee before the item appears in the ‘In preparation/Preparing’ tab if the order is canceled before it is shipped in the cases where you want to cancel the order before the item appears. It is necessary for the seller to approve the cancellation of the order.
- You do not receive your purchase within the maximum delivery period if the purchase is not delivered on time. You will be given the option to cancel your order when Shopee shows you a new date at the end of the term. If the order has not been processed, the seller must also approve the cancellation.
Frequently Asked Questions
Can I reject Shopee delivery?
Shopee delivery can be rejected by the buyer before opening the parcel as it will be returned to the seller. In case there is a problem with the parcel once it has been opened, you can ask for a refund. In case there is a problem with the parcel once it has been opened, you can ask for a refund.
Conclusion
There is a limit of one cancellation request per order for the Buyer. It is not possible to submit another cancellation request for the same order if your cancellation request is rejected or withdrawn.
Upon rejection by the seller, the order will proceed for shipment as usual, however, if your cancellation request is accepted, you will receive a refund, and the refund time will depend on the payment method you used to place the order.